30-Day Return Window
urbanglowy accepts eligible returns requested within 30 days after delivery. To start a return, email support@urbanglowy.com with your order number and the item you wish to return. Please wait for return instructions before sending merchandise.
Return Conditions
Items must be unworn, unwashed, unused, and returned with their original tags and packaging. We may decline items showing wear, alteration, damage, odors, laundering, or missing tags.
Items Not Eligible for Return
Final-sale items, gift cards, personalized items, and intimate or hygiene-sensitive goods whose protective seal has been removed are not eligible unless the item arrived defective, damaged, or incorrect. Any additional product-specific restriction will be clearly disclosed before purchase.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect. Original shipping charges are non-refundable except where required by law or when urbanglowy made a fulfillment error. Do not mail a return to our corporate address unless our support team specifically instructs you to do so.
Refunds
After we receive and inspect an approved return, we will notify you of the decision. Approved refunds are issued to the original payment method, generally within 5–10 business days. Your bank or card issuer may need additional time to post the credit.
Exchanges and Order Problems
For the fastest exchange, return the eligible item and place a new order. Report damaged, defective, missing, or incorrect items promptly to support@urbanglowy.com, with photographs when applicable.
Delayed or Unshipped Orders
If we cannot ship within the stated timeframe, or within 30 days when no timeframe was stated, we will provide any notice and cancellation or refund options required by applicable law.
Contact
urbanglowy is operated by CLOTHING SWAP SOCIETY, INC.
1865 79TH ST CAUSEWAY
NORTH BAY VILLAGE, FL 33141
Email: support@urbanglowy.com